Zomato Launches AI Platform ‘Nugget’ for Enterprises
In a significant move to revolutionize the customer support landscape, foodtech giant Zomato has launched Nugget, an AI-powered, no-code customer support platform, for enterprises worldwide. This innovative platform promises to help businesses scale their support effortlessly with highly customizable, low-cost features, without requiring a dedicated development team.
The launch was announced by Zomato CEO Deepinder Goyal, who highlighted the key benefits of Nugget. “With Nugget, businesses can automate support processes seamlessly, without rigid workflows or complex integrations,” Goyal stated. “This means that enterprises can focus on what matters most – providing exceptional customer experiences, without breaking the bank or investing in extensive tech infrastructure.”
So, what exactly is Nugget, and how can it benefit enterprises? Let’s dive deeper into the features and benefits of this cutting-edge AI platform.
What is Nugget?
Nugget is an AI-powered customer support platform that enables businesses to provide personalized support to their customers, without requiring extensive technical expertise. The platform is built on Zomato’s in-house AI technology, which has been developed over several years to provide seamless automation and scalability.
Nugget’s no-code interface allows businesses to set up and customize their support workflows quickly and easily, without requiring any programming skills. This means that enterprises can start using the platform immediately, without needing to invest in extensive training or hiring a team of developers.
Key Features of Nugget
Nugget offers a range of features that make it an attractive option for enterprises looking to upgrade their customer support capabilities. Some of the key features include:
- Seamless Automation: Nugget’s AI-powered automation engine enables businesses to automate routine support tasks, such as answering frequently asked questions, routing customer inquiries, and sending personalized responses.
- Customizable Workflows: The platform allows businesses to customize their support workflows to fit their specific needs, without requiring any coding or technical expertise.
- Low-Cost: Nugget is a cost-effective solution for enterprises, eliminating the need for extensive technical infrastructure or hiring a team of developers.
- Integration with Existing Systems: Nugget can be easily integrated with existing systems, such as CRM software, helpdesk platforms, and social media channels.
Benefits of Using Nugget
So, what benefits can enterprises expect from using Nugget? Here are a few:
- Improved Customer Experience: Nugget’s AI-powered automation engine enables businesses to provide personalized support to customers, improving their overall experience and satisfaction.
- Increased Efficiency: The platform’s seamless automation capabilities enable businesses to streamline support processes, reducing the time and effort required to resolve customer inquiries.
- Cost Savings: Nugget’s low-cost solution eliminates the need for extensive technical infrastructure or hiring a team of developers, making it an attractive option for enterprises looking to reduce costs.
- Scalability: The platform’s no-code interface allows businesses to scale their support capabilities quickly and easily, without requiring extensive technical expertise.
Conclusion
Zomato’s launch of Nugget is a significant development in the customer support landscape, offering enterprises a cost-effective, highly customizable AI-powered solution for scaling support effortlessly. With its seamless automation capabilities, customizable workflows, and low-cost features, Nugget is an attractive option for businesses looking to upgrade their customer support capabilities.
As the world becomes increasingly digital, providing exceptional customer experiences is more important than ever. With Nugget, enterprises can focus on what matters most – delivering exceptional customer experiences, without breaking the bank or investing in extensive tech infrastructure.
Source:
https://inc42.com/buzz/zomato-opens-up-in-house-ai-platform-nugget-for-enterprises/
