IMAST Operations: Revolutionizing Sales & Loyalty with SaaS
In today’s digitally-driven business landscape, companies are constantly seeking innovative ways to stay ahead of the competition and build lasting relationships with their customers. One such company that has made a significant impact in this space is Indore-based IMAST Operations Pvt Ltd, founded by Akash Joshi and Ankur Pathak. With its flagship products, IMAST 360 and IMAST Service, IMAST has established itself as a leader in SaaS-based sales and loyalty solutions, serving over 100 clients across various industries.
IMAST’s journey began with a simple yet ambitious goal: to revolutionize the way businesses interact with their customers. The founders, Akash and Ankur, recognized the limitations of traditional sales and loyalty solutions and set out to create a more efficient, personalized, and data-driven approach. They developed IMAST 360, a comprehensive sales and loyalty platform that combines the power of artificial intelligence, machine learning, and data analytics to provide businesses with a 360-degree view of their customers.
IMAST 360 is a robust sales and loyalty platform that enables businesses to streamline their sales processes, enhance customer engagement, and drive loyalty. The platform’s advanced analytics and AI-powered insights help businesses identify customer preferences, behavior patterns, and buying habits, allowing them to tailor their marketing strategies and customer interactions accordingly.
One of the key features of IMAST 360 is its ability to integrate with various sales and marketing tools, providing a seamless and unified customer experience. This integration enables businesses to automate repetitive tasks, reduce manual errors, and focus on high-value activities such as building relationships with customers.
In addition to IMAST 360, IMAST also offers IMAST Service, a dedicated customer service platform that enables businesses to deliver exceptional customer experiences. IMAST Service is designed to provide a single platform for customer support, enabling businesses to manage customer inquiries, issues, and feedback in a centralized and efficient manner.
IMAST’s commitment to innovation and customer satisfaction has earned it numerous accolades, including the “Best Sales CRM and Loyalty Solution” at the India Business Awards 2025. This prestigious award is a testament to IMAST’s dedication to providing cutting-edge solutions that meet the evolving needs of businesses.
IMAST’s client list includes some of the most recognizable brands in India, including Raymonds and Ashok Leyland. These clients have seen significant improvements in their sales and loyalty metrics, thanks to IMAST’s innovative solutions. For instance, one of IMAST’s clients, a leading textile brand, saw a 25% increase in sales after implementing IMAST 360. Similarly, another client, a leading automobile manufacturer, reduced its customer support resolution time by 30% after adopting IMAST Service.
IMAST’s success can be attributed to its team of experienced professionals, who have a deep understanding of the sales and loyalty landscape. The company’s founders, Akash and Ankur, are passionate about innovation and customer satisfaction, and they have built a team that shares their vision.
In an interview with Ascendants, Akash Joshi, Co-Founder and CEO of IMAST Operations, said, “We are thrilled to have received the ‘Best Sales CRM and Loyalty Solution’ award at the India Business Awards 2025. This recognition is a testament to our team’s hard work and dedication to providing innovative solutions that meet the evolving needs of businesses. We look forward to continuing to revolutionize the sales and loyalty landscape with our cutting-edge technology and customer-centric approach.”
IMAST Operations is a shining example of India’s vibrant startup ecosystem, which is producing innovative solutions that are changing the way businesses operate. The company’s success is a testament to the power of SaaS-based solutions and the importance of building strong relationships with customers.
As the business landscape continues to evolve, IMAST Operations is well-positioned to remain a leader in the sales and loyalty space. With its commitment to innovation, customer satisfaction, and continuous improvement, IMAST is poised to revolutionize the way businesses interact with their customers and drive growth in the years to come.
Source: https://ascendants.in/business-stories/imast-crm-loyalty-india-business-award/
