Man shares rude message from SBI executive over credit card payment; bank responds
In a shocking turn of events, a man took to social media to share a disturbing message he received from a State Bank of India (SBI) executive over his pending credit card payment. The executive’s harsh words have left many outraged, and the bank has since responded with an apology.
The incident began when the man, who remains anonymous, failed to make a credit card payment on time. As a result, he received a series of automated reminders and demands for payment. However, what he didn’t expect was a rude and condescending message from an SBI executive.
The message, which was shared on social media, reads: “You’re too lazy to pay your bills on time. You’re not even worthy of having a credit card. Get your priorities right and pay your dues.”
The man was left stunned and infuriated by the executive’s tone and language. “The audacity to send something like this is unbelievable,” he said in an interview. “This kind of behavior is unacceptable, and the bank owes me an apology. I’ve never been late with my payments, and I’ve always been a responsible customer. This is absolutely pathetic.”
The man’s post quickly went viral, with many users expressing their outrage and disbelief at the executive’s behavior. “Unbelievable! This is not how you treat customers,” wrote one user. “SBI should be ashamed of themselves,” wrote another.
In response to the backlash, the SBI executive who sent the message has been identified and issued an apology. “Hi, we sincerely regret the inconvenience caused,” the bank said in a statement. “We understand that our executive’s message fell short of our usual standards of customer service. We assure you that we are taking necessary steps to address the issue and prevent similar incidents in the future.”
The incident has raised questions about the level of customer service provided by the SBI and other banks. While banks have the right to collect debts and enforce payment terms, they also have a responsibility to treat customers with respect and professionalism.
“It’s unfortunate that this kind of incident has to happen,” said a financial expert. “Banks need to understand that their customers are human beings, not just account numbers. They need to be more empathetic and understanding, especially when dealing with sensitive issues like debt collection.”
The SBI has long been known for its efficient and customer-centric services, but this incident has raised concerns about the bank’s commitment to customer service. The bank has promised to investigate the matter and take necessary steps to prevent similar incidents in the future.
As for the man who received the rude message, he has decided to continue his business with the SBI, but with a warning. “I’ll continue to use my credit card, but I’ll be keeping a close eye on my statements and accounts,” he said. “I expect better service from my bank, and I hope that this incident will serve as a wake-up call for them to improve their customer service.”
Source: https://x.com/SBICard_Connect/status/1891771328484737441
