Urban Company Staff Cancels Service as Man Spoke Kannada, He Says ‘Didn’t Ask for Poetry’
In a shocking incident, a Karnataka-based man claimed that two toilet cleaning staff from Urban Company cancelled his appointment as he was speaking Kannada, his native language. The customer, who wished to remain anonymous, expressed his disappointment and frustration with the company’s attitude, stating that even the customer service executive did not speak Kannada, leading him to disconnect the call.
The incident highlights the importance of linguistic diversity and the need for companies to cater to the needs of customers from diverse linguistic backgrounds. In this blog post, we will delve into the details of the incident and explore the implications it has for companies like Urban Company.
According to the customer, he had booked an appointment with Urban Company’s toilet cleaning service for his home. On the day of the appointment, two staff members arrived at his doorstep. However, things took a turn for the worse when the customer started conversing with them in Kannada, his native language.
“I didn’t ask them to write poetry about my bathroom. Just clean and leave…But their attitude was cold,” the customer told NDTV in an interview. He claimed that the staff members looked uncomfortable and eventually cancelled the service, citing that they were not proficient in Kannada.
The customer was shocked and disappointed by the incident, stating that he had not asked the staff to speak in a particular language. “I didn’t expect them to speak in English or Hindi. I just wanted my bathroom cleaned. But they chose to cancel the service instead,” he said.
The customer then contacted the customer service executive, who also did not speak Kannada. The executive offered to send another team of staff members, but the customer had already lost trust in the company and decided to disconnect the call.
Urban Company responded to the incident, stating that they take such incidents seriously and are taking steps to address the issue. “We are a company that values diversity and inclusivity, and we are committed to providing exceptional service to all our customers, regardless of their language or culture,” an Urban Company spokesperson said in a statement.
The incident highlights the importance of linguistic diversity in customer service. Companies like Urban Company need to ensure that their staff members are equipped to communicate with customers from diverse linguistic backgrounds. This can be achieved through language training programs and cultural sensitivity training.
Moreover, companies need to have a robust customer service system in place to handle such incidents. This includes having a multilingual customer service team, as well as a clear process for handling customer complaints and feedback.
The incident also raises questions about the role of language in customer service. While English is widely spoken in India, there are many customers who prefer to communicate in their native language. Companies like Urban Company need to recognize the importance of linguistic diversity and take steps to accommodate the needs of customers from diverse linguistic backgrounds.
In conclusion, the incident highlights the importance of linguistic diversity and cultural sensitivity in customer service. Companies like Urban Company need to take steps to address such incidents and ensure that their staff members are equipped to communicate with customers from diverse linguistic backgrounds. By doing so, they can build trust and loyalty with their customers, and provide exceptional service that meets their needs.
